Frequently Asked Questions….

TRIAL CLASS. 
We understand the uncertainty of booking something new for your little one without knowing if they will enjoy it.  We take the uncertainty away by offering you a free trial class.  To book your free trial class please complete the Trial Class form and a member of the team will be in touch.

MISSING A CLASS?  HOW TO BOOK A CATCH UP CLASS.
If your child has to miss a class for any reason, you are welcome to bring him/her to an alternative class in the area.  Please complete the Catch Up Class form and a member of the team will be in touch.

HOW TO BOOK A PARTY.
Did you know that we run football themed parties?  If you’d like more information or would like to book a party for your little one, please complete the Party Booking Enquiry form and a member of the team will be in touch.

YOUR CHILD’S KIT.
Once fully registered, our logistics team at Head Office will send out your child’s kit to your home address.  This usually takes between 3-5 working days.  If you have not received your kit within this time please send an email to philbanister@littlekickers.co.uk and we will look into this for you.  In the meantime please dress your child in comfortable clothing and trainers.  TIP – we advise refraining from opening your kit until your child has attended and enjoyed their first session with us.  If, in the unlikely event you wish to cancel after your first class, you will only be eligible for a full refund (class fee and membership fee) if the kit is returned to the warehouse unworn and unopened.

WHAT TO WEAR AND BRING.
If your child’s football kit hasn’t arrived or you have chosen not to use it for the first class please ensure your little one is wearing comfy clothes and shoes, no open toes!  Please bear in mind that our classes run outside during the summer so dress for the weather.  Please bring a bottle of water as being a little kicker is thirsty work.

CLASS SCHEDULE.
Our classes run all year round.  We do not close for school holidays.  If we need to close for any reason we will inform you by text.  All classes run inside from September to April and outside from May to August.  You will be provided with full details when we change from winter to summer or summer to winter schedule.

WET WEATHER.
In the summer our classes run outside.  We find that our little kickers have fun whatever the weather so we will run our classes rain or shine!  However, if for any reason we feel it is unsafe to run our class or we need to move it to another location you will be informed by text.

PAYMENTS.
Payments are taken by card and then automatically (and securely) taken on a recurring basis each month.  The date of your payment will fall in line with the date of your first class.  For example, if you start on 4 June your future payments will be taken on 4th of each month thereafter.  If your payment repeatedly fails we reserve the right to charge a £10 administration fee to cover our processing costs.

SAFEGUARDING CHILDREN.
We take the safeguarding of children seriously at our classes which is why we request that you refrain from taking videos and photographs of your child, chances are that others will be in the photo so please don’t take any images at all.  If you want a photo or video of your child scoring a goal etc, please ask the coaches to set this up for you AFTER the class ends, if there is time.  If we take photos or videos (at Badge Week for instance) we will ask permission at the class and those who do not want to be included will have the opportunity of removing their child from the photo.  Occasionally we may take videos for training purposes but again will always ask permission.  All coaches hold a full enhanced DBS check which is renewed every three years.  They have also undertaken Safeguarding training.  Each coaching team has a designated First Aider and first aid kit at the class.  IMPORTANT – Children must not eat anything during the entirety of the class nor run around with food or drinks bottles.  We also ask that bringing toys or anything of sentimental value to the class is avoided.  Thank you.

OUR BADGE SCHEME.
Little Kickers teaches the fundamentals of football in a fun, learning environment through a series of games using our tried and tested structure.  Our little kickers receive quarterly badges and certificates which highlight the key physical, cognitive and football skills they are exposed to in our programme.  Our little kickers absolutely love showing their badges to their teammates and family!

HOW TO CANCEL
We would be sorry to see you leave but understand there are numerous reasons as to why this may be. Do let us know if there is anything at all we can do to help. If you would like to cancel however you must make this request in writing by completing the cancellation form. We will confirm the date of the final class when the notice has been received and you may attend your remaining classes which you have already paid for.